Privacy Policy

At Craft & Creations, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our Shopify store or place an order.

1. Information We Collect

We may collect information such as:

  • Name
  • Phone/WhatsApp number
  • Email address
  • Billing and delivery address
  • Order and customization details
  • Payment and transaction information
  • Photos, names, or messages provided for personalized orders
  • Device, browser, IP address, and cookie information

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Confirm payments and send order updates
  • Create customized products
  • Provide customer support
  • Arrange delivery
  • Improve our website and services
  • Prevent fraud or unauthorized activity
  • Send promotional messages where permitted
  • Comply with applicable legal requirements

3. Shopify & Third-Party Services

Our store is powered by Shopify. Your information may be processed by Shopify, payment providers, delivery companies, and other trusted service providers when necessary to complete your order and operate our store.

We do not sell or rent your personal information.

4. Secure Payments & Order Cancellation

Your payment is processed securely through the payment provider(s) available on our store.

Advance payment is required to confirm your order. Once payment has been received and your order is confirmed, cancellations are not accepted and the advance payment is non-refundable, subject to applicable law.

Please carefully check your order, customization details, delivery date, and address before making payment.

Never share your OTP, PIN, password, or banking credentials with us.

5. Customized Orders

Information such as photographs, names, dates, or messages provided for customized products will only be used to fulfill your order.

We will not use your personal photographs for promotional purposes without appropriate permission.

6. Cookies

Our Shopify store may use cookies to keep the website functioning, remember your cart, improve your shopping experience, and understand website usage.

You can manage cookies through your browser settings.

7. Data Security & Retention

We take reasonable steps to protect your personal information. We retain information only for as long as reasonably necessary for orders, customer service, business records, legal requirements, or dispute resolution.

8. Your Privacy Rights

Where applicable, you may request access to, correction of, or deletion of your personal information and may opt out of marketing communications.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

Craft & Creations
WhatsApp/Phone: 03164010293
Email: craftandcreations16@gmail.com
Lahore, Pakistan
Instagram: @Craft_n_Creations.official

For any privacy-related questions or concerns, please contact us.

Thank you for trusting Craft & Creations.